UPDATE to all our super amazing customers.
This week we are completely THANKFUL that our Slouchy Sweats have proved to be such a hit since we launched them less than 3 weeks ago.
For those who do not know we produce each and every single one by hand on our farm.. We are not mass producing them or importing them from another country.. they are British born and made. Having said that we have made over 4500 sweat shirts by hand in this short space of time. BUT we are still 7 days production behind. We received new machines today and so will catch up this week... our small team of elves are working 18 hour days, 7 days a week at the moment to make sure we do.
To answer the most common questions:
We cannot respond to every comment on Facebook - but try very hard, but we are real people and try very hard to be lovely.
We do answer all messages with 24 hours (or at least try to)
We do offer returns and indeed exchanges (unless they are personalised) and have changed over 100 "could you just swaps" for our customers in the past few weeks, even if it upsets the flow of production - you are at the heart of what we are trying to achieve.
We don't have models but have published measurements online
The small is not as slouchy as the bigger sizes is the feedback we have so far.
When we cannot take any more Christmas orders - we will close the books, to make sure that we do not disappoint
This weekend from now we have 25% off for Thanks Giving (and of course Black Friday).. the code is THANKFUL because we are.
We cannot apply this retrospectively.. just in case you ask.
Please keep your eyes peeled for the latest updates as we catch up and can open up the bespoke items again.