UPDATE ON PRODUCTION
We are continuing to work through the weekends and into the evening with our new machines catching up with production. We are still quoting as we have always that production is 14+ days as they are printed to order. Only our family works silly hours, we are a tiny tired team..
AFTER MONDAY 30th (AND SOONER IF WE NEED TO) WE WILL TAKE PERSONALISED CLOTHING AND BAGS OFF LINE UNTIL WE CATCH UP
We have made 1000's of sweats this weekend. All of this stock is allocated to past orders and we are making more this week to fulfil current demand, we do not hold stocks even on the off the peg as demand has been even higher this week. Based on this..
LAST ORDER FOR CHRISTMAS IS 7TH DECEMBER - WE MAY HAVE TO BRING THIS FORWARD
CUSTOMER SERVICE - We have hired a new freelance support team as we simply cannot handle all of your requests. They should be live as of Tuesday and we will let you know more details via here and a mailshot to all our shoppers. So sorry we are not keeping up with your emails at the moment.
PERSONALISED items are all designed, hand cut and then hand printed to order. So these are now the items that are most behind with production and will continue to be. Apologies if you are still waiting.
METALLICS had a quality issue with the colour - so these are now delayed until THURSDAY - and we have oversold on them. They may have to go offline and we are thrilled with the amount we have raised for charity.
We should have caught up with all of the back log by next weekend
If you are tired of waiting - we completely understand! So you are more than welcome to cancel your order at any time up to dispatch. Please message us on FB and let us know.
Returns .. should your item not be just right - we understand and if it is not personalised we are happy for you to exchange or return. From today we have included a slip for your reference to make it easier for you all.
Thats all for now and should answer most of your questions. Back off to pack Naughty and Nice! and grab a large glass of something alcoholic