CURRENT DELIVERY NOTICES:
CURRENT STANDARD DELIVERY TIMESCALES: 5-7 working days to dispatch on clothing & custom lines. Sooner where production allows.
The office is closed from the 23rd December to 6th January, we are open online for sales but delivery timescales and shipping will be from the New Year. Please use Messenger if you need to get in contact with us.
Slouchy Sweats availability and new lines will be released on a weekly basis depending on production runs, so that we can manage demand. At 7am every morning until they sell out.
New Stock releases will be issued on social media and via our mailing list - please join if you would like to be kept up to date
Please refer to our Terms and Conditions for full details of all of our terms of service. But the main outlines of our delivery process are detailed below:
- We normally ship TRACKED 48 as standard
- All larger parcels are shipped via a tracked service
- We aim to dispatch non personalised goods within 2-7 days
- We aim to dispatch made to order / personalised items within 10 business days. Our lead time can be up to 28 days at peak time.
- All Clothing is Made to Order unless specified
- Express cut off for same day dispatch is 11am - otherwise it will fall on next day.
- Framing takes an additional 7-10 days as it is with an external framer, we cannot ship this express or internationally
Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within two (2) to ten (10) working days, subject to availability of the Goods. We endeavour to dispatch as soon as we can.
Most items are Royal Mail TRACKED 48 - you will receive tracking information at dispatch which you can track on their site by clicking the link on your email or via messenger if you opted into this service. This is not a guaranteed service.
At peak times, processing may take longer. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class and Tracked 48 is generally 2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages, but you can log your preference / safe place with your local depot or delivery office for all your RM deliveries.
MADE TO ORDER / CLOTHING / PERSONALISED / FRAMING
Expedited deliveries are RM 24 Tracked which is not guaranteed but generally arrives the next day. We will ship via this method on the same day if your order is available and received before 11am.
Premium Guaranteed services use a courier or Special Delivery pre - 1pm depending on the package. We do not offer Saturday delivery, unless this is shown. When selected we use Special Delivery or a courier Saturday delivery.
On all Express Services - the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery.
If an express service is selected and we cannot expedite your order, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.
We do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Sure or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days. We can send you a tracking number at your request for your item.
The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. We cannot offer framed goods internationally. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.
Need to cancel your order? Please see our RETURNS / CANCELLATION PAGE