CURRENT STANDARD DELIVERY TIMESCALES: 2-7 working days to dispatch on clothing & custom lines. Sooner where production allows..
GENERAL DELIVERY NOTES
- Standard delivery is £3.95 and shipped via TRACKED 48 as standard
- Free Shipping on orders over £75 (UK only)
- We may ship smaller items via First Class Post
- Express cut off for same day dispatch is 11am - otherwise it will fall on next day.
- We may take Express options offline at peak times.
- We aim to dispatch non personalised goods within 2 business days (outside of peak)
- We aim to dispatch made to order / personalised items within 10 business days.
- All Clothing is Made to Order unless specified,
- Framing takes an additional 7-10 days as it is with an external framer, we cannot ship this express or internationally
- All delivery dates quoted are subject to extension at peak times - please message the team if you are unsure.
Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within two (2) to ten (10) working days, subject to availability of the Goods. We endeavour to dispatch as soon as we can.
Most items are Royal Mail TRACKED 48 - you will receive tracking information at dispatch which you can track on their site by clicking the link on your email or via messenger if you opted into this service. This is not a guaranteed service.
At peak times, processing may take longer. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class and Tracked 48 is generally 2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages, but you can log your preference / safe place with your local depot or delivery office for all your RM deliveries.
MADE TO ORDER / CLOTHING / PERSONALISED / FRAMING
Expedited deliveries are RM 24 Tracked which is not guaranteed but generally arrives the next day. We will ship via this method on the same day if your order is available and received before 11am.
Premium Guaranteed services use a courier or Special Delivery pre - 1pm depending on the package. We do not offer Saturday delivery, unless this is shown. When selected we use Special Delivery or a courier Saturday delivery.
On all Express Services - the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery.
If an express service is selected and we cannot expedite your order, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.
We do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Sure or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days. We can send you a tracking number at your request for your item.
The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. We cannot offer framed goods internationally. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.
Need to cancel your order? Please see our RETURNS / CANCELLATION PAGE